Scope
This Privacy Policy applies when you use the public website, account flows, guest flows, matching, chat, support, moderation, wallet, notification, and privacy request features.
The platform operator is responsible for the processing described here unless another role is clearly stated in a specific feature notice.
Information we collect
We collect the minimum data reasonably needed to run, secure, moderate, support, and improve the service.
- account and authentication data, such as email address, sign-in method, account state, and session records,
- profile data, such as username, age or age confirmation, gender, country, language preference, interests, status, and photo metadata,
- matching and chat data, such as search activity, match decisions, chat metadata, messages you author, reactions, blocks, and friends,
- safety and support data, such as reports, appeal tickets, privacy requests, admin decisions, review notes, and support replies,
- wallet and entitlement data, such as coin balances, ledger entries, rewards, premium or ad-free status, and return requests,
- technical data, such as device type, platform, locale, session timing, security events, and limited network or request metadata used for security and reliability,
- consent and preference data, such as cookie choices, notification preferences, and privacy settings.
How we use information
We use personal data to provide the service, authenticate users, maintain sessions, match users, deliver chats, process reports, protect adults-only access, prevent fraud and abuse, operate wallet and reward features, respond to support and privacy requests, maintain audit trails, and comply with legal obligations.
Where law requires a legal basis, processing may rely on contract necessity, legitimate interests, consent, legal obligation, protection of vital interests, or establishment, exercise, or defense of legal claims depending on the feature and context.
Authentication and security
Passwords, tokens, and security-sensitive values are stored using protective techniques rather than plain text where applicable. Security records may be used to detect suspicious access, revoke sessions, investigate abuse, and protect users.
We do not include password hashes, refresh token hashes, push secrets, provider secrets, or internal security hashes in user data exports.
Profile, search, and chat visibility
Before a match, the service shows limited profile and candidate information according to product rules. After mutual acceptance, chat content is visible to the participants and may be reviewed by authorized staff when needed for reports, safety, support, legal compliance, or abuse prevention.
Other users do not receive your private account email, security data, support notes, privacy request internals, or other users' private information through matching or export features.
Cookies and similar technologies
Essential cookies and local storage support sign-in, guest recovery, security, language, and core product flows. Optional analytics, reward, marketing, or similar tracking does not run before the relevant choice is allowed in the consent center.
You can change cookie choices from the cookie settings link in the footer or from settings where available.
Consent and privacy choices
Essential processing remains active because the service cannot safely operate without it. Functional, analytics, ads/rewards, and marketing choices can be managed separately.
A do-not-sell-or-share style preference is available where that choice is relevant. The core product is not designed around selling personal data.
Sharing of information
We may share data only as needed to operate, secure, support, moderate, improve, or legally protect the service.
- with infrastructure, storage, email, identity, payment, analytics, notification, media, and security processors under appropriate terms,
- with moderators and administrators who need access for reports, appeals, support, safety, billing, or privacy workflows,
- with other users only as the product experience requires, such as profile visibility, matching, chat, reactions, friends, and blocks,
- with authorities, regulators, professional advisers, or dispute participants when required or reasonably necessary under applicable law.
Data retention
We keep data only as long as reasonably needed for the purposes described in this policy, including account operation, safety, support, fraud prevention, audit integrity, ledger and billing evidence, legal obligations, disputes, and service reliability.
Export files are temporary and are deleted after their configured expiry. Deleted accounts are anonymized or removed where feasible, while justified records may remain linked to a tombstone account record.
Your rights
Depending on your location, you may have rights to access, export, correct, delete, restrict, object to processing, withdraw consent, opt out of certain sharing, or appeal certain decisions.
Use the privacy request, support, account settings, consent settings, or appeal surfaces available in the product. We may need enough information to verify that the request relates to your account and may reject or limit requests where law permits or requires.
Minors and 18+ access
The service is intended only for adults aged 18 and older. We use low-friction age confirmation rather than date-of-birth collection or identity document collection in the ordinary flow.
If we believe a user may be under 18, we may restrict the account, preserve necessary evidence, review reports, delete or retain data as required, and prevent continued use.
Security measures
We use administrative, technical, and organizational safeguards designed to protect personal data. No online service can guarantee perfect security, so users should protect their credentials and report suspicious account activity.
International processing
Data may be processed in countries other than where you live because the service and its processors may operate across regions. Where required, we use reasonable safeguards for cross-border processing.
Changes to this policy
This policy may be updated as the service, laws, or processing activities change. The latest version will be published on this page.
Contact and requests
Use the in-app privacy request or support surfaces for privacy questions, data export, deletion, correction, restriction, objection, consent withdrawal, or appeal-related privacy questions.