Overview
An appeal is a request for staff to review a moderation, safety, photo, account, or similar decision that affects your access, content, or experience.
Decisions you can appeal
You may appeal decisions such as account suspension, suspected-minor restriction, photo removal, content action, warning, report outcome, or other moderation actions where the support surface allows an appeal.
How to appeal
Use the support surface and choose the appeal category. Include the decision you are challenging, why you believe it should change, and any safe context that helps review.
Do not include passwords, payment credentials, identity documents, or private information about other people unless the service specifically asks for it.
Review process
Appeals are reviewed by authorized staff. Reviewers may inspect the original decision, reports, relevant content, account signals, prior actions, and your appeal message.
When a decision key is available, the service may prevent multiple open appeals about the same decision so the review stays clear.
Possible outcomes
An appeal may be upheld, reversed, or modified. A public-safe reply may explain the result without exposing internal notes, private user data, or safety-sensitive details.
Limits
Appeals do not guarantee reinstatement, payment, match recovery, message restoration, or removal of retained evidence. Some decisions may remain in place where required for safety, fraud prevention, legal obligations, or abuse investigation.
External rights
Depending on where you live, you may have external complaint, regulator, consumer, privacy, or platform dispute rights. Nothing in this policy removes non-waivable rights under applicable law.